Sunridge Country Club was facing some large headaches as they wanted best in class booking systems for each of the facilities and yet none of the systems would communicate with one another. The management team were having to spend a great deal of time to manage the daily operation and were desperate for a technology solution that could provide them with what they needed.

The Club was also considering introducing a new membership category to its offering in the form of a flexible membership but were concerned about loosing out on business as a result of limited automation.

Sunridge Country Club is a venue that has flourished post covid and have been investing heavily in their facilities to elevate the offering and position themselves as a high calibre venue offering a first-class experience to members and guests. They had recently recruited a new General Manager, who was competing a full review of the operation. The GM had identified that the Club’s ability to deliver the first-class experience was being impacted behind the scenes with their current systems. Booking systems were the best in class for what they were designed to do but could not talk to one another, which made it very challenging and time consuming for the team.

Furthermore, the introduction of a flexible membership gave large cause for concern as their system was not able to automate many of the features of the membership, meaning they may have to review this membership category as they risked losing out on potential business or having to complete manual transactions to make the membership work, equally concerning.

XVIII.Golf was referred to the General Manager and offered to support them in their review but to also talk about the functionality of XVIII and whether it may be able to provide them with what they were looking for. A discovery call was completed in person so that we could really understand all of the challenges being faced, which meant we could really pinpoint solutions that could help the venue in its quest to be a first-class venue.

Automation and Functionality were the two key components. Through automation, being able to provide an umbrella across the top to enable all systems to communicate with one another was a key highlight feature for the venue as this solved a real headache for them.

The functionality of XVIII meaning that all the features the club were looking to offer as part of their new flexible membership category could be automated through XVIII, meaning they mitigated any risk of losing out on business and provided them with the confidence to launch this new category of membership.

The added bonus being the platform used by members and guests was branded in line for the Clubs Brand Guidelines. An app was developed for the Club to enable members to book facilities and manage their membership all from one place and again the app was branded to club guidelines. The Club’s Management Dashboard had everything in one place, making the management a breeze